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Privacy Policy

Last updated on September 01, 2013

Hero Electric Vehicles Pvt. Ltd. (“Hero Electric “) is concerned about the privacy of its users (hereinafter referred to as “You” “Your” “Yourself”) accessing its website located at www.heroelectric.in and has provided this Privacy Policy (“Policy”) to familiarize You with the manner in which Hero Electric Vehicles Pvt. Ltd. collects, uses and discloses Your information collected through the Website.

BY USING THE WEBSITE, YOU AGREE TO THE TERMS AND CONDITIONS OF THIS POLICY. IF YOU DO NOT AGREE WITH THE TERMS AND CONDITIONS OF THIS POLICY, PLEASE DO NOT PROCEED FURTHER TO USE THIS WEBSITE.

1. Information and Usage

This Privacy Policy explains how Hero Electric Vehicles Pvt. Ltd. collects personal and non-personal information, classified as mandatory or voluntary and uses, discloses and protects such information through the Website. ‘Personal Information’ is data that can be used to uniquely identify or contact a single person (“Personal Information”). Personal Information for the purposes of this Policy shall include, but not limited to, information regarding Your name, address, telephone number, date of birth, gender, e-mail address, etc.

You may need to provide Hero Electric Vehicles Pvt. Ltd. Your Personal Information during the course of using some services of the Hero Electric Vehicles Pvt. Ltd. , for instance, creating a User ID, provide information in Your account while registering on the Website, or provide financial information while making an online purchase, upload content, participate in any online survey or contest, communicate with Hero Electric Vehicles Pvt. Ltd. ‘s customer service by phone, email or otherwise, provide reviews for the content available on the Website.

Hero Electric Vehicles Pvt. Ltd. collects only such Personal Information that Hero Electric Vehicles Pvt. Ltd. believes to be relevant and is required to understand you or your interests. Hero Electric Vehicles Pvt. Ltd. collects Your Personal Information in order to record, support and facilitate Your participation in the activities You select, track Your preferences, to provide You with a customized Website experience, to notify You of any updated information and new activities and other related functions offered by Hero Electric Vehicles Pvt. Ltd. , keep You informed about latest content available on the Website, special offers, and other products and services of Hero Electric Vehicles Pvt. Ltd. , to assist You with customer service or technical support issues, to follow up with You after Your visit, to otherwise support Your relationship with Hero Electric Vehicles Pvt. Ltd. or to prevent fraud and unlawful use.

In an effort to make our Website effective, certain information may be collected each time you visit the Website. Such information may be stored in server logs. These encrypted statistics do not identify you personally, but provide us the information regarding your visit to the Website and the type of user who is accessing our Website and certain browsing activities by You. This data may include: IP address of Your server from where the Website is being accessed, the type of browser (Internet Explorer, Firefox, Opera, Google Chrome etc.), the operating system of Your system and the Website You last visited before visiting to our Website. The duration of Your stay on our Website is also stored in the session along with the date and time of your access. These data are used by Hero Electric Vehicles Pvt. Ltd. to understand the use and number of user visiting the Website. Some of the information related to the Website and Your visit to the Website may be shared by and with the sponsors, investors, advertisers, developer, strategic business partners of Hero Electric Vehicles Pvt. Ltd. and some associates in order to enhance and grow our business and the Website to which you give your irrevocable consent but we assure that these information will never include any of Your Personal Information. This anonymous information is collected through the use of a pixel tag, which is industry standard technology used by most major Websites.

When You use the Website, Hero Electric Vehicles Pvt. Ltd. ‘s servers (which may be hosted by a third party service provider) may collect information indirectly and automatically about Your activities on the Website; for instance by way of cookies. and you give you irrevocable consent for the same and for the said process of information collection, Hero Electric Vehicles Pvt. Ltd. will not be held liable or responsible in any manner whatsoever . A cookie is a small amount of data that is sent to a user’s browser from a web server and is eventually stored on a user’s computer hard drive. This anonymous information is maintained distinctly and is not linked to the Personal Information You submit to Hero Electric Vehicles Pvt. Ltd. .

Whether You want Your web browser to accept cookies or not is up to You. If You haven’t changed Your computer’s settings, most likely Your browser already accepts cookies. If You choose to decline cookies, You may not be able to fully experience all features of the Website. You can also delete Your browser cookies or disable them entirely, but this may significantly impact Your experience with the Website and may make parts of the Website non functional or inaccessible. We recommend that You leave them turned on.

We use third-party service providers to serve ads on our behalf across the internet and sometimes on this Website. They may collect anonymous information about Your visits to our Website, and Your interaction with our products and services. and for the said process Hero Electric Vehicles Pvt. Ltd. will not be held liable or responsible in any manner whatsoever. No personally identifiable information is collected or used in this process. They do not know the name, phone number, address, email address, or any personally identifying information about the user.

Hero Electric Vehicles Pvt. Ltd. also uses the log file like other website servers which is the standard measures. They include internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, platform type, date/time stamp, and number of clicks. We use them to analyze trends, administer the site, track a user’s movement and gather broad demographic information for aggregate use. IP addresses, etc. are not linked to personally identifiable information.

Hero Electric Vehicles Pvt. Ltd. DOES NOT trade or sell Your Personal Information in any manner, except as specified herein or if express consent is sought from you.

Personal Information provided by You is used only:

(a) to facilitate Your use of the Website;
(b) To respond to Your inquiries or fulfill Your requests for information about the various services;
(c) To provide You with information about Hero Electric Vehicles Pvt. Ltd. ‘s products/services and to send You information, materials, and offers from Hero Electric Vehicles Pvt. Ltd. ;
(d) To send You important information regarding the Website, changes to Hero Electric Vehicles Pvt. Ltd. ‘s terms, conditions, and policies and/or other administrative information;
(e) To send You surveys and marketing communications that Hero Electric Vehicles Pvt. Ltd. believes may be of interest to You;
(f) To personalize Your experience on the Website and Hero Electric Vehicles Pvt. Ltd. ‘s other websites by presenting advertising, products and offers tailored to You;
(g) To help You address Your problems with the Website including addressing any technical problems;
(h) If You purchase any content or avail of any service from the Website, to complete and fulfil Your purchase, for example, to have Your payments processed, communicate with You regarding Your purchase and provide You with related customer service;
(i) For proper administering of the Website;
(j) To conduct internal reviews and data analysis for the Website (e.g., to determine the number of visitors to specific pages within the Website);
(k) To improve the services, content and advertising on the Website;
(l) To protect the integrity of the Website; and
(m) To respond to judicial process and provide information to law enforcement agencies or in connection with an investigation on matters related to public safety, as permitted by law.

You acknowledge that apart from Your Personal Information, if You upload any content on the Website, such content may contain information including Personal Information and the same may be available to the other users of the Website. Hero Electric Vehicles Pvt. Ltd. will not be liable for the said disclosure and dissemination of such Personal Information to any third parties in any manner whatsoever.

Hero Electric Vehicles Pvt. Ltd. may disclose aggregated information about the use of the Website, but it will never contain Personal Information. Hero Electric Vehicles Pvt. Ltd. does not disclose Personal Information to third parties in the normal course of operations. unless provided herein. However, in situations when Hero Electric Vehicles Pvt. Ltd. is legally obligated to disclose information to the government or other third parties or under a Court order, Hero Electric Vehicles Pvt. Ltd. will do so.

Hero Electric Vehicles Pvt. Ltd. implements standard measures to protect against unauthorized access to and unlawful interception of Personal Information. However, no internet site can fully eliminate security risks. Hero Electric Vehicles Pvt. Ltd. will not be liable for any illegal act of any third party which breaches the security settings of the website.

2. Shared Personal Information

You are required to submit Your information at the time of making an online purchase on the Website. Hero Electric Vehicles Pvt. Ltd. uses an online payment gateway that is operated by a third party and the information that You share with Hero Electric Vehicles Pvt. Ltd. is transferred and shared with such third party payment gateway operator. The said operator may also have access to Your online purchase history/details that You make from the Website. Hero Electric Vehicles Pvt. Ltd. will not be liable in whatsoever manner for the information shared by You on the third party payment gateway operator.

Extremely sensitive information like Your credit-card details are transacted upon secure sites of approved payment gateways which are digitally under encryption, thereby providing the highest possible degree of care as per current technology. You are advised, however, that internet technology is not 100% safe and You should exercise discretion on using the same. Hero Electric Vehicles Pvt. Ltd. will not be liable for any illegal act of any third party which breaches the security settings of the website.

3. Links to Third Party Websites

The Website and any email sent to You may also contain/display third-party advertisements and links to other websites or products and services. Hero Electric Vehicles Pvt. Ltd. does not provide any Personal Information to these third-party websites or agents or advertisers, however Hero Electric Vehicles Pvt. Ltd. reserves the right to share with You the advertisement mailers on behalf of any other parties. If You choose to open the said third party advertisements, Hero Electric Vehicles Pvt. Ltd. will not be liable in any manner for the act/transaction/information sharing with the said third party.

In the event a vehicle is listed at an incorrect price due to typographical, photographic, or error in pricing information, the company shall have the right to refuse or cancel any orders placed for vehicle listed at the incorrect price.

Hero Electric Vehicles Pvt. Ltd. will contain links to other websites (“Linked Site”) on emails sent to You and the Website which are operated by third parties and are not controlled by, or affiliated to, or associated with, Hero Electric Vehicles Pvt. Ltd. unless expressly specified on the Website. Hero Electric Vehicles Pvt. Ltd. is not responsible for any form of transmission, whatsoever, received by You from any Linked Site. Accordingly, Hero Electric Vehicles Pvt. Ltd. does not make any representations concerning the privacy practices or policies of such third parties or terms of use of such websites, nor does Hero Electric Vehicles Pvt. Ltd. control or guarantee the accuracy, integrity, or quality of the information, data, text, software, music, sound, photographs, graphics, videos, messages or other materials available on such websites. The inclusion or exclusion does not imply any endorsement by Hero Electric Vehicles Pvt. Ltd. of the website, the website’s provider, or the information on the website. The information provided by You to such third party websites shall be governed in accordance with the privacy policies of such websites and it is recommended that You review the privacy policy on any such websites prior to using such websites.

These third-party websites and advertisers may use technology to send the advertisements that appear on the Website directly to Your browser. In such cases, the third party websites or advertisers automatically receive Your IP address. They may also use cookies, JavaScript, web beacons and other technologies to measure the effectiveness of their advertisements and to personalize advertising content. Hero Electric Vehicles Pvt. Ltd. does not have access to or control over cookies or other features that such third party websites and advertisers may use, and the information practices of these third-party websites and advertisers are not covered by this Policy. Please contact them directly for more information about their privacy practices.

4. Security

Hero Electric Vehicles Pvt. Ltd. strives to ensure the security, integrity and privacy of Your Personal Information and to protect Your Personal Information against unauthorized access or unauthorized alteration, disclosure or destruction. For this purpose, Hero Electric Vehicles Pvt. Ltd. adopts internal reviews of the data collection, storage and processing practices and security measures, including appropriate encryption and physical security measures to guard against unauthorized access to systems where Hero Electric Vehicles Pvt. Ltd. stores Your personal data.

Hero Electric Vehicles Pvt. Ltd. is not responsible for any breach of security or for any actions of any third parties that receive Your Personal Information. The Website also linked to many other sites and we are not/shall be not responsible for their privacy policies or practices as it is beyond our control.

Notwithstanding anything contained in this Policy or elsewhere, Hero Electric Vehicles Pvt. Ltd. shall not be held responsible for any loss, damage or misuse of Your Personal Information, if such loss, damage or misuse is attributable to a Force Majeure Event (as defined below).

A “Force Majeure Event” shall mean any event that is beyond the reasonable control of Hero Electric Vehicles Pvt. Ltd. and shall include, without limitation, sabotage, fire, flood, explosion, acts of God, civil commotion, strikes or industrial action of any kind, riots, insurrection, war, acts of government, computer hacking, unauthorized access to computer data and storage device, computer crashes, breach of security and encryption, etc.

5. Disclosure

Hero Electric Vehicles Pvt. Ltd. will use information only in accordance with the Policy under which the information was collected unless we have received explicit authorization.

Hero Electric Vehicles Pvt. Ltd. may disclose any information Hero Electric may have about You (including Your identity) if Hero Electric Vehicles Pvt. Ltd. determines that such disclosure is necessary in connection with any investigation or complaint regarding Your use of the Website, or to identify, contact or bring legal action against someone who may be causing injury to or interference with (either intentionally or unintentionally) Hero Electric Vehicles Pvt. Ltd. ‘s rights or property, or the rights or property of users of the Website, including Hero Electric Vehicles Pvt. Ltd. ‘s customers. Hero Electric Vehicles Pvt. Ltd. reserves the right at all times to disclose any information that Hero Electric Vehicles Pvt. Ltd. deems necessary to comply with any applicable law, regulation, legal process or governmental request. Hero Electric Vehicles Pvt. Ltd. also may disclose Your information when Hero Electric Vehicles Pvt. Ltd. determines that applicable law requires or permits such disclosure, including exchanging information with other companies and organizations for fraud protection purposes.

You acknowledge and agree that Hero Electric Vehicles Pvt. Ltd. may preserve any communication by You with Hero Electric Vehicles Pvt. Ltd. through the Website or any Service, and may also disclose such data if required to do so by law or if Hero Electric Vehicles Pvt. Ltd. determines that such preservation or disclosure is reasonably necessary to:

(1) comply with legal process; (2) enforce this Policy; (3) respond to claims that any such data violates the rights of others; or (4) protect the rights, property or personal safety of Hero Electric Vehicles Pvt. Ltd. , its employees, users of, or visitors to, the Website, and the public.

6. User Discretion

You can always choose not to provide information and in such cases, if the information required is classified as mandatory, You will not be able to avail of that part of the Services, features or content.

You can add or update Your Personal Information on a regular basis. When You update information, Hero Electric Vehicles Pvt. Ltd. will keep a copy of the prior version for its records.

Hero Electric Vehicles Pvt. Ltd. may, send direct advertisement mailers to You at the address given by You which could contain details of the products or services displayed on Hero Electric Vehicles Pvt. Ltd. or of any third party not associated with Hero Electric Vehicles Pvt. Ltd. . You have the option to opt-out of this direct or third party mailer Hero Electric Vehicles Pvt. Ltd. respects Your privacy and if You do not want to receive e-mail or other communications from Hero Electric Vehicles Pvt. Ltd. , For any query or assistance, feel free to Contact Us.

If You do not want Hero Electric Vehicles Pvt. Ltd. to use Personal Information Pvt. Ltd., for any query or assistance, feel free to Contact Us. It is pertinent to mention that the Disclosure Clause as mentioned herein above will be adhered to in any case.
The ‘Help’ portion of the toolbar on most browsers will tell You how to prevent Your browser from accepting new cookies, how to have the browser notify You when You receive a new cookie, or how to disable cookies altogether. Further, You can also disable or delete similar data used by browser add-ons, such as Flash cookies, by changing the add-on’s settings or visiting the Website of its manufacturer. However, as cookies allow You to take advantage of some of the Website’s features, some of the Website’s features and services may not function properly if Your cookies are disabled. It is therefore, recommended that You leave the cookies turned on. For instance, if You block or otherwise reject Hero Electric Vehicles Pvt. Ltd. ‘s cookies, You will not be able to add items to Your shopping cart, proceed to checkout, or download any of Hero Electric Vehicles Pvt. Ltd. ‘s Content or avail of Hero Electric Vehicles Pvt. Ltd. ‘s services that require You to log in.

7. General Provisions

By accessing the Website, You have agreed to the terms set out in this Policy. This Policy should be at all times read along with the Terms of Use of the Website.

Unless stated otherwise, the Policy applies to all information that Hero Electric Vehicles Pvt. Ltd. has about You and Your account.
By using this Website and the products, content and services provided on the Website, You agree and acknowledge that Your Personal Information collected through the Website may be transferred across national boundaries and stored and processed in any the country around the world. You also acknowledge that in certain countries or with respect to certain activities, the collection, transfer, storage, and processing of Your information may be undertaken by trusted third party vendors or agents of Hero Electric Vehicles Pvt. Ltd. such as credit card processors, web hosting providers, communication services, and web analytic providers, to help facilitate Hero Electric Vehicles Pvt. Ltd. in providing certain functions. Hero Electric Vehicles Pvt. Ltd. will not be liable in whatsoever manner for the information shared by You on the third party payment gateway operator.

Hero Electric Vehicles Pvt. Ltd. may make changes to this Policy, from time to time at Hero Electric Vehicles Pvt. Ltd. ‘s sole discretion or on account of changes in law, however Hero Electric Vehicles Pvt. Ltd. Ltd. the revised Policy shall be made available on the Website. Your continued use of the Website, following changes to the Policy, will constitute Your acceptance of those changes.

Hero Electric Vehicles Pvt. Ltd. may e-mail periodic reminders of the notices and conditions, unless You have instructed Hero Electric Vehicles Pvt. Ltd. not to, but You should check the Website frequently to see recent changes. Notwithstanding the above, Hero Electric Vehicles Pvt. Ltd. shall not be required to notify You of any changes made to the Policy.

If You choose to visit the Website, Your visit and any dispute over privacy is subject to this Policy and the Website’s Terms of Use. In addition to the foregoing, any disputes arising under this Policy shall be governed by the laws of India.

8. Contact

For any query or assistance, feel free to Contact Us with subject line-PRIVACY POLICY.

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