Frequently asked questions – FAQ

General

In India e-bikes are imported from China and sold without any design or material changes. HE adopted the same business model but realized that such bikes are not suitable for the Indian conditions. After 2-3 years of R&D, HE redesigned the suspension, braking, thickness, material of the plastic, motor etc. of e-bikes, suiting Indian climatic conditions and customer needs. HE models are moderately expensive because of their detailed material level changes, which are also its differentiator. HE vehicles come with a 3 year comprehensive warranty, which reduces the total cost of ownership of an e-bike.

Adding gadgets and accessories is an external and easy task, which we can do any time. But, we do not want to increase unnecessary costs in the vehicle. Our focus is to increase the performance and efficiency of the vehicle by implementing detailed changes its powertrain, battery, motor, charger, electronic system etc. which are the heart and soul of the vehicle.

The engine of an e-bike outperforms other IC engines in their top speeds, acceleration, pickup etc. Therefore, offering speed in an e-bike is not a limitation of technology but depends on its design and features. Every e-bike has a green zone (green mark on the speedometer), guaranteeing its optimum performance. Driving above it adversely impacts the maintenance, range, vibration, heat etc. From our experience, the green zone in e- bikes lies between 40-50 km/h, and ensures the best output w.r.t input. Increasing the speed of an e-vehicle is easy, but it increases the size and cost of the battery by 1.5 – 2 times. Our vehicles are the ideal budget city vehicles that deliver best performance.

A lot of claims of extremely high range in e-vehicles are a result of twisted figures and facts that are also evident in petrol and diesel vehicles. Generally, if the speed of the vehicle increases, its range decreases. Several brands twist this relation by getting their speed and range measured separately. Therefore, the actual range of the vehicle delivered varies from the sample vehicle used for testing. HE bikes do not make such false claims and stand up to their practical range.

HE does not import all parts from China. In fact, most of its e- bike parts are made in India. However, we manufacture a couple of parts in Taiwan and China due to their low costs. Similarly, the materials used in our e-bikes are of high quality, and not Chinese. With time and favourable government policies, we are trying to manufacture more parts in India.

Shock absorbers are related to the suspension of an e-bike. Suspension is complicated and not entirely defined by the length of shock absorbers. The impact on the vehicle depends on the materials such as spray, damping material etc. that are put inside the suspension. Our suspension systems for Optima, Flash and other vehicles maintain sufficient clearance from the ground, absorb the shock adequately and are reliable.

There’s a misunderstanding that disk brakes are better than drum brakes. The braking system depends on the requirements of the vehicle and factors like its weight, speed, aerodynamics etc. Low maintenance is the priority for an e-bike. They do not run on high speeds or have very short stopping, which is why they do not need such complex braking systems. Adding more disk brakes also increases the maintenance concerning its fluid, disk warping, sludge accumulation etc. HE vehicles have an optimized design whose braking systems are the best suited for an e-bike.

Lithium Ion Phosphate batteries in e-bikes are being used by manufacturers since last year. However, these batteries haven been banned in China and Chinese manufacturers are dumping them at low costs. Manufacturers with no long term goals are buying these batteries that have no follow up technology. Phosphate in batteries is not suitable for the automotive grade vehicles because of its weight, energy to density ratio, decreased acceleration and current drawing possibilities. HE has tested all kinds of cells and is using the technology, not being used by competition right now. HE builds reliable products with long term goals, and thus offer a 3 year comprehensive warranty.

If we compare an e-bike and a petrol bike over 3-5 years, the difference Is clear. For example, if your petrol scooter consumes 1L petrol daily for 3 years, the total cost incurred will be INR 80,000 – 90,000. When you drive a HE bike, the petrol in terms of the battery is free for the 3 years due to HE’s comprehensive warranty. Its charging cost for three years would be INR 13,000- 14,000 for 1200-1300 units of electricity. But, this cost of the customer is saved due to an e-bike’s low maintenance. Therefore, at the end of 3 years, customer saves around INR 1 lakh with an eco-friendly e-bike.

E-bikes had a low resale value because of their lead batteries. With Lithium Ion batteries, the resale value of an electric scooter is same as a petrol scooter, since the battery life is increased. The resale value of an electric scooter today depends upon the life of the battery in it.

Best recycling practices are carried out at HE. At the manufacturing level, our facilities are clean, tidy and efficient for handling affluents and recycling spare parts or scraps such as steel and plastic. The water discharged at our toilets goes straight to horticulture. Similarly, we have sustainable practices for recycling batteries. Since Lithium Ion has not completed its 15 years cycle yet, the recycling process is already designed, which will be implemented upon cycle completion. For lead batteries, HE follow every practice as per the government norms.

In India 60% of the electricity is thermally generated. Studies show that the net pollution also called the ‘well to veil’ of an e- bike is 0. The pollution for a petrol vehicle begins as crude oil reaches India, is consumed by the vehicle and creates exhaust. For an e-bike the pollution begins as the coal is put in the thermal boiler and the power is consumed by the e-vehicle. Upon comparing these, HE bikes consume 75% less energy in spite of the power generation. Consumption of 1L petrol creates 2.4 Kg of greenhouse gases, which is nil for an e-bike, just like its on-road emission. Even at the backend, the power plants are located far apart, contributing to controlled ambient pollution. However, new techniques like electrostatic precipitation, coal wash, use of high calorific value coal etc. are being used in power plants to minimize ambient pollution. With this, India is increasing its contribution of renewable energy by 3-4% every year. Soon, with solar power utilization, an electric vehicle will have a complete end to end green chain.

Using the thumb rule indicator on our website, the emission savings can be calculated easily. You are required to enter the daily kms travelled and the years for which the vehicle has been driven. The calculator will give the crude oil and greenhouse savings made during the period. For example, if you drive an electric scooter 60 kms daily for 10 years, the emission savings made will be equal to planting 30-34 full grown trees. In the case of petrol vehicles, this is the opposite.

There is no suitable e-bike in the budget price range right now that is fit and efficient for driving on slopes or hilly areas. However, HE is developing an electric scooter for driving on slopes. But, its initial cost and running cost might not lie in the economy range. All HE e-bikes are currently certified for driving at a 7 degree slope, while most of the flyovers in India are only 4 degree inclined. Therefore, a customer gets an economy bike with maximum efficiency. Adding any accessories to the bike would mean reducing its efficiency and increasing the power intake.

With a 3 year comprehensive warranty on an e-bike, a customer gets 3 year worth free petrol. The maintenance costs for an e-bike are lesser than half as compared to a petrol vehicle. So, an e-bike user saves money on petrol and also earns a little extra due to no maintenance costs. In comparison to an average consumption of 1L petrol daily, the savings for an e-bike user for 3 years is INR 1 lakh. If driven in the economy zone, the battery of e-bikes last 4-5 years. Depending upon the model its cost may range between 20,000-25,000, which is a fraction of the savings made in the first three years. Moreover, the price of the lithium ion batteries are reducing every year, with 15% In the past year itself. Buying an electric vehicle means saving for a lifetime.

Fast charger is an accessory that was introduced by HE but later withdrawn due to its negative impact on the life and efficiency of the battery. We have already put the best charging curve in our vehicle and do not recommend fast charging. Fast charging impacts the reliability, predictability and life of the battery in the long run.

One of the most important requirements of an electric vehicle is simplicity and low maintenance that comes with its fewer parts. In the ranges of speed that Hero electric vehicles provide, the most important features are simplicity and reliability. Features like ABS are mostly needed in high speed cars, and as soon as it is added in a vehicle, the maintenance cost goes up. Since HE has defined bikes as low maintenance, they stand up to it.

Walk assist is an additional feature that helps in driving a vehicle at a fixed particular acceleration when you’re not sitting on the bike. However, these are only additional features and not practically used in many situations. HE bikes can be perfectly carried by keeping a constant throttle even when the tires are punctured. The only difference is that a walk assist can be used with one hand, while our bikes require two hands to run them during walking.

HE bikes have 12 MOSFET controllers. These controllers are never judged based on their count, but by their capacity, specification and sourcing of MOSFET. Upon examining several electric vehicles in the market, we discovered that there is no trademark on many competition MOSFET controllers. Thus, you cannot guess their quality, consistency or reliability. Our quality control process is one of the most important factors, which is why the appropriate design cycle is maintained in vehicles.

Using the kind of suspension depends on the design of the vehicle. It doesn’t really matter whether single or double suspension is used. Generally, a suspension support system from two sides helps in balancing the load better. In a single suspension support system the load is shifted on the cantilever. Having a mono shock system doesn’t have any added advantage apart from space utilization. Double shockers compensate for the shock coming in from both the sides.

Fast charging is a good option for electric cars where the battery is much larger. They have a reserve of power with a large size and magnitude. For example, Tesla’s chargers can charge their cars up to 60% in 15-20 minutes. It is effective for their models because they have a sophisticated charger that runs on controlled voltages. It is not viable for an electric scooter as it negatively impacts the bike’s battery life and efficiency. Therefore, HE does not recommend it.

Every suspension will have some kind of spring in their coil. This can be a leaf spring, coil spring or torque spring. It is ultimately a design feature. Our bikes have a coil spring , which is just covered. While the coil spring suspensions of competition bikes are exposed in their models. The most important attribute of a suspension‘s spring is its ‘k factor’, which comes from its metallurgy. Over time, if the metallurgy of the spring is not right, it impacts the vehicle adversely.

HE introduced hill assist in e-vehicles 5-6 years back, but due to their negative technical impact, they were withdrawn. These features are now being introduced again in electric bikes by some brands. We do not recommend hill assist since it puts an unnecessary stress on the vehicle and was removed from the Nyx model a year back. With hill assist, the electric vehicle runs in an over stress mode. When it is turned on a flyover or hilly region the vehicle gets overloaded by 120%.

Dealer/Technician

Electric vehicles work because of motors running at low voltage that derive the power from lead or lithium battery. While a petrol two wheeler has approx. 250 parts, an electric two wheeler only has 150 parts in the entire vehicle. Therefore, they require low maintenance and there are no issue of wear & tear. Electric vehicle are similar to the toy cars.

We have multiple products suitable for every age group in a family. Be it a person of 16 years to a person of 90 years, everyone can easily drive our e-vehicles. Our products are suited to all age groups because of being light in weight, easy to put on center stand and the option of driving without a license. We also have a complete range of products with license that can be used for the as a delivery vehicle, with a benefit of Govt. Subsidiary.

The power trains which are available in petrol two wheelers are only up to 65% efficient. But Hero Electric provides the best class of power trains which are highly efficient & economical. More than 86% of our motors are HUB MOTORS and are completely water proof. There are negligible system losses as power trains are designed to give the best performance. In other words, our power trains are a total value for money in the current market.

At low speeds our vehicles run for 60KM in one full charge while at high speeds they run for 100KM in one full charge.

You can increase the mileage of the vehicle by driving it with a smooth acceleration and braking. Do not carry unnecessary load on the vehicle. Ride in economy mode to get better mileage. Make sure that your Battery is full charged during Charging in one-go and maintain recommended tyre pressure.

Always charge the vehicle in shady areas where the temperature is cool. Do not raise the throttle unnecessary as it increases the temperature. Avoid charging immediately after a long drive. Avoid driving immediately after charging as it increases the normal temperature of the vehicle. In case of LI batteries you should recharge even if the batter is 50% charged. Avoid Fast charging options because it decrease the life and efficiency of the battery.

If the battery is completely drained it will take 5 hours to charge it completely. If the battery is 50% drained than it will take only 2 to 2.5 hrs. for charging. By charging the vehicle for around 0-30 minutes, you can easily cover 10-12Kms of distance.

We have developed the battery for our e-vehicles with Indian technology, making it suitable for Indian climatic conditions. Upon conducting more than 4 years of intensive research we have launched more efficient and economic versions of Lithium ion batteries. Upon testing various technologies, we now use a complex chemistry in Li battery which is a combination of NCM & LMO. The battery has an electronic circuit (BMS) to balance the cells inside the battery pack. BMS also protects the battery from over charging and short circuits. Under discharged condition, Lithium cells work between 38 volt to 55 volts.

Our batteries are equipped with Auto cut-Off & BMS (Battery Management System) which protects them from over charging, deep discharge & over-heating. This makes them suitable for Indian climatic conditions. We have following options in batteries- 48Volt/28Ah Lithium ion and 72volt/25Ah Lithium ion.

In case of 72V/25Ah- 2.25 units are consumed. In case of 48V-1.7 units are consumed.

There are many reasons why you must buy our e-vehicles. We provide a 3 year comprehensive warranty on our vehicles. In comparison to Petrol bike for a period of 3 years approx. Rs.80000 is spent on petrol. This running cost is directly saved in our e-scooters. More to this, our vehicles have low running & maintenance cost (1.6 rupees per KM Vs 2 rupees per KM), are environment friendly, require no licensed or registration in low speed models and are lighter in weight than petrol vehicles. Additionally, there is no need to visit the petrol pump when driving e-scooters.

Yes, it is an advantage in Lithium batteries.

It is a good idea to charge your vehicle in two parts- in the morning and evening, as this helps in keeping the battery cool.

We offer a 3 year warranty on battery, power train, and chassis, while exclude any wear and tear parts, plastic parts, glasses or bulbs. Yes, we provide warranty on pan India basis.

Price of vehicle is XXX Rs. 1.6/ km versus Rs 2/ km of Petrol.

The maintenance for an EV is very less as there is no Engine & clutch. There is no requirement of clutch changes or engine oil replacements. Additionally, there are no moving parts are required.

Details of service Schedule is mentioned in the owner’s manual.

For an electric vehicle, the cost breakdown is as follows- 75 paisa for battery replacement per km + charging cost is 30 Paisa, which sums up to Rs 1.05 paisa for 1Km. Meanwhile, for a petrol vehicle, the cost is Rs 1.6 per km.

The average life of a battery ranges between 1- 3 years with 50km of daily usage.

In case of Photon, 35 PSI in rear tyre.

Front tyre22 PSI with pillion rider
Rear tyre30 PSI with pillion rider

We offer you 3 years of comprehensive hassle-free warranty along with assuring you a good service backup. Our E5 and ER models support ECU technology and offer the best in class mileage. We also offer Pan India service & warranty support. We use automotive grade plastic making it more reliable than competitors’ directly imported model. Running cost of our vehicle is very low. Hero electric Believe in family ownership & hassle-free usage of vehicle in the family.

48 volt is safe in operation and very commonly used in E- rickshaw & telecom industry. 72 volt is efficient because of fewer power losses and also gives an additional 10% mileage.

Yes, it is very safe to ride in rainy days as the voltages are low.

LI batteries are portable & light in weight and have a warranty period of 3 years as compared to the 1 year warranty period of VRLA batteries. Additionally, there is only a 10% mileage drop every year.

The higher the speed of the vehicle, the more will be its battery consumptions & initial cost. Increasing the speed too much can lead to an increase in the cost of the vehicle by 1.3 lakhs. However, our vehicles are budget vehicles, which is why we have optimized their speed for maximum performance and efficiency.

We recommend up to 150 kg weight on our vehicles. For our model Flash, it is 100 Kg only.

Yes, until the water is below the foot board level, HE vehicles are safe to drive.

In electric vehicles there are no heating issue, wear & tears, vibrations etc. which are the main causes of life reduction. Since there is no heating in Hero Electric bikes, the non-metallic parts do not get affected. Therefore, the life of Hero Electric vehicles are more than other vehicles.

If you’re not using your electric vehicle, its battery will remain charged till 15 days.

Check the battery level indicator on the vehicle’s cluster. Additional voltage is also displayed there. For a 48 Volt model, if it is additional voltage is 54 volts, it means that the battery is100% charged. If it is 42V then the battery is discharged. For 72 Volt models 84 volt is full charged 63 is discharged.

CC of petrol vehicle cannot be compared to electric vehicles.

For low speed no registration & license is required, while for high speed models registration & license is required. Hero electric recommends use of helmet while riding the Bike.

Yes, spare parts like S2 filament bulbs, Switches, Brake cable, Brake shoe, bearing etc. are available in the local market. Rest all parts are available at Hero Electric authorized dealership.

Puncture can be replaced by many roadside mechanics. We now offer tubeless tyres where it is not required to remove the tyre and wheel or unplug the connectors to fix the puncture. Therefore, it can be repaired by any E-rickshaw repairing technicians in case of electrical repairs.

They get charged up to 3% of battery capacity in High Speed segments.

Front wheels-Telescopic Suspension; Rear wheels- Telescopic Suspension.

Front Brake-Drum Brake; Rear Brake-Drum brake.

Use wet cloth for cleaning the vehicle, high pressure wash is not recommended.

Battery Level, Speed, Directions, Upper Dipper, Power On (backlight Of display).

The rim material used is aluminum alloy, and the tyre size is – 10*3mm & 90*90*12mm

Lead battery needs to be replaced every 2 years. It’s better to choose Lithium and Optima Model. In case you’re looking for higher end models, go for photon.